Transfers

If your journey requires you to make a connection, your luggage will usually be checked to your final destination. In some instances you may be required to identify or claim your luggage for security or local customs reasons. Our staff will advise you of these circumstances, however you may contact your local oneworld® member airline's office prior to your departure to check these procedures.

Transfer Baggage, 12 Hours Plus 

Customers should be aware that when a transfer to another oneworld service is required which is in excess of 12 hours, luggage may have to be collected on arrival and re-checked with the outbound carrier, due to local customs or security regulations. 

For a transfer to the next oneworld service, which is over 12 hours, storage arranged should be discussed with a oneworld member airline before travelling.

Damage or Delay

When claiming your luggage at your destination, please make sure you have collected your own, as many suitcases look the same. We recommend that you check the name on the luggage tag and compare it to your receipt.

Should you find that your luggage is damaged, has not arrived, or you have any other concerns, please contact a staff member from any oneworld member airline immediately. Details of your luggage will be taken and you will be offered immediate assistance. If your luggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives (this service is not available in some countries due to local government authority restrictions). Arrangements will also be made to assist you should items of luggage arrive damaged.

In both situations, of either damaged or delayed luggage, liability could be reduced if luggage was presented for check-in unsuitably packed or after the recommended check-in time.

Mishandled Baggage

Customers travelling on a oneworld itinerary, whose luggage may be delayed or damaged, are invited to advise a baggage services representative of any oneworld member airline immediately.  A mishandled baggage file will be opened and may subsequently be updated by an airport representative of any oneworld member airline worldwide.

Claims for mishandled baggage may be made in writing to any oneworld member airline within the statutory period (seven days from the date of receipt of the damaged baggage and 21 days from the date the delayed baggage was made available).

Left Luggage at oneworld Airports

Amman	Storage facilities available and operated by Royal Jordanian
Bangkok	Storage facilities available at both arrivals and departure levels of the International and Domestic passenger Terminal
Budapest	Baggage lockers are available on arrivals level 2B
Chicago	No facilities available
Dallas/Fort Worth	No facilities available
Helsinki	Available at AirPro Service Desk on Arrivals level: lockers also available on basement level
Hong Kong	Available at level 6 (Arrivals Hall). Available 08:00-23:00 daily
London Gatwick	North Terminal available between 05:00-21:00 daily South Terminal available 24 hours a day
London Heathrow	Available in Terminal 1 between 06:00-23:00 daily Available in Terminal 2 between 05:30-23:00 daily Available in Terminal 3 between 06:00-22:00 daily Available in Terminal 4 between 05:30-23:00 daily
Los Angeles	Not available
Madrid	Available in Terminal 1, 2 and 4
Manchester	Available in Terminal 1 and 2
Miami	Baggage check rooms available in Concourse E between 05:00-23:00
New York JFK	Available in Terminal 4 on arrivals level 24 hours a day Available in Terminal 1 between 07:00-23:00 daily
Osaka	Coin lockers are available on the 2nd floor at both North and South terminals
Santiago	Not available
Singapore	Available 24 hours a day in Terminal 1 and 2
Sydney	Smarte Carte offers a baggage storage service located at the northern end of the arrivals hall
Tokyo Narita	Both coin and regular baggage storage available in Terminal 1 and 2