Identification

The following information has been provided to assist our customers to plan their luggage requirements when travelling on a oneworld® itinerary.
Please ensure that when you present your luggage at check-in, you:

• Check-in within the recommended time before your departure - your local oneworld member airline's website or your travel agent will confirm the correct time.
• Ensure your luggage is securely closed - where possible locked. However, it may be necessary to open and inspect your baggage as part of the security screening process. When travelling from the USA refer to the TSA website for further details.
• Check that loose straps or other items are not hanging from the bag - they may get caught in the baggage system.
• Fasten handles on each bag together, which will ensure that they do not get caught up in the baggage system.
• Do not pack medication, important documents, valuable items or cash in your checked luggage.
• Label each bag on the inside with your name and full destination address and on the outside with your name and destination city.
• Remove all old destination labels from previous trips as old labels may delay your luggage.
• Do not carry unidentified items on behalf of other people.

Excess Baggage

oneworld member airlines make a charge for items of luggage, which exceed the free allowance, in accordance with IATA Excess Baggage Rules.  There are special allowances, procedures and charges for some items of sports equipment and musical instruments.  Customers should contact a oneworld member airline for advice before travelling with such items.

Departure

When accepted, each item of checked luggage will be given a destination tag showing your flight number and a receipt portion will be attached to your ticket. Please ensure the tag shows the correct destination and flight number and if you are making connections enroute that your luggage is checked to your final destination.

Security

Before boarding your flight, your hand luggage will be checked by security staff using x-ray machinery. This machinery is totally safe and any photographic equipment will also be safe (film material over 1000ASA/31 DIN should be removed and offered for screening separately).

You must not carry packages with unidentified contents on behalf of other people and suggest that if you are asked to do so, that you contact the local police, customs or member of staff immediately.

Checked luggage will be screened by security and matched against the passenger list prior to loading.

Baggage Liability Limitations

Whilst oneworld member airlines will make every attempt to ensure your luggage is handled with care, please be aware that liability for loss, delay or damage to luggage is limited unless a higher value is declared in advance and additional charges paid.

oneworld member airlines do not accept liability for fragile, valuable, perishable articles or luggage, which is packed in damaged or unsuitable containers. oneworld member airlines strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.

Special Baggage Items

There are facilities for taking special items as passenger baggage. Please contact your local oneworld member airline office for details about the shipment of: pets, dogs for the visually impaired passengers and hearing impaired passengers, mobility aids, musical instruments, and medical supplies.

Prohibited Items

Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. Dangerous Goods are also known as restricted articles, hazardous materials and dangerous cargo. Please refer to the individual oneworld member airline website to learn more about what articles are restricted from being carried in passengers checked and carry-on baggage.

Frequent Flyers

Customers may take advantage of Frequent Flyer additional luggage allowances on some oneworld member airlines, however these additional allowances are currently only available when travelling on that specific oneworld member airline offering the benefit.

Priority Baggage

Customers luggage may be tagged for priority delivery by some oneworld member airlines, however this service will only be available when travelling on an aircraft of the oneworld member airlines offering the benefit.

Insurance

oneworld member airlines do not accept liability for the loss of jewellery, other valuables and money contained in checked luggage. You are advised to keep valuables, important documents and money with you, or in your cabin luggage.
Personal and Baggage Insurance is available from most oneworld member airlines' ticket offices around the world.